It has been awhile since I've been able to sit down and tap out some thoughts here...I've been a bit busy. Since I've last posted, we've added a second warehouse in the Minneapolis area, hired two additional people and implemented a new customer service system. In addition, I was fortunate enough to make my annual trip with my dad to the South Dakota pheasant opener. For any of you that bird hunt, South Dakota is truly the mecca of pheasant hunting. And this year was even better than usual as it's the first time in probably 6 or 7 years they had a decent amount of rain, so the crops did well and that translates into better habitat for the birds. My two brother in laws usually go out with us but were not able to this year. They were missed but if they keep their heads on straight they'll be out there with us next year.

As for business, we continue to keep ourselves busy. It's been a busy buying season - so much so that we had to lease another warehouse. It's basically next door and it adds another 10,000 square feet. The space immediately next door comes available in Jan or Feb at which time we'll switch the lease to that space and punch a hole through the wall for the forklift to move back and forth.

In addition to new space, we just hired a new customer service person named Rachel. She's bright and learns fast and in her first week has already proven to be an asset to the company. We also hired a commercial sales person to drive our B to B sales. He will remain unnamed as of now since he has not walked out the door at his old company yet.

Finally, and most importantly, we just implemented a new customer service/case management system from Salesforce.com. It went live this week and is already paying dividends by keeping us more organized and proactive in teh area of customer service. The system took a very long time to implement and was largely my responsibility to get configured and live. It was painful. The system is not uncomplicated, and it nearly outsmarted me a number of times. We finally got it up and live and are using it exclusively now and I have to say - great system. If anyone reading this has submitted support cases recently through the system I'd be interested to hear your feedback. It has increased the level of sophistication here tremendously as it relates to customer service and I think everyone will benefit as a result.

That's about all for now...we are going to announce a "Team Buying" concept in the next week or so just in time for the holidays. Sign up for our email list here http://www.secondact.com/.....n_up_for_newsletters if you'd like to be notified when it goes live.